Invoice Notes

Wondering what those abbreviations mean on your trip invoice from us?

Let's Get Started

Service:

Our Service Levels are designed to give you the greatest value and flexibility of service. In many cases, the service level you're provided is a complimentary extra value provided as part of our overall value to you. In some cases, you may choose to upgrade your service level at a small cost to ensure that the trip has some of the more exotic details taken care of by our staff. Here is a list of our service levels and link to more detail:

  • Deluxe: Means you are receiving our Deluxe list of services - A $29.95 value
  • Platinum: Means you are receiving our Platinum list of services + all Deluxe services - A $69.95 value
  • Concierge+: Means you are receiving our Concierge+ list of services + all Deluxe and Platinum services - see Service Fee Levels - A $119.95 value

Click Here to view full details of our Service Levels

Rate Code:

Your Vacation Specialist should have reviewed the specific rate code restrictions for your reservation with you at the time of booking. The invoice notes section will provide a shorthand summary of the rate code. Some of the shorthand codes are explained here, but you should check with your Vacation Specialist for full details as you are solely responsible for adhering to and providing any needed documentation to satisfy the conditions of the pricing provided.

  • BOGO: Buy one, get one. Often paired with a percentage off.
  • Early Saver: Price protection up to 48 hours before departure, $50 per person change fee, no name changes, non-refundable deposit, normal cancellation penalties
  • Flash: All normal supplier terms except no changes or cancellations without full penalties
  • Fun Select: 2 category upgrade, normal cancellation penalties, no price protection after final payment
  • Great Rates: Carnival promotion, often includes room upgrades and discounts
  • Group: You are getting special pricing as part of a contract we have negotiated with the vendor. Some restrictions may apply. Ask your Vacation Specialist for Details
  • Interline: Travel industry partners
  • KSF: Kids sail free
  • Military: A rate provided to current and/or former service personnel. It usually requires supporting paperwork and can have discharge and service conditions
  • Past Guest: Special rates for guests who have traveled previously with the specified cruise line
  • Resident: Restricted fare that requires at least one person in the reservation to prove that they are residents of the state/country in which the special rate was offered
  • Senior: Requires at least one person in the reservation to meet the supplier's definition of Senior Citizen (usually 55+)
  • Special: All normal supplier terms and conditions, plus other restrictions and or potential penalties. See your vacation specialist for details
  • Standard: All normal supplier terms and conditions, normal penalties in effect
  • Super Saver: Non-refundable deposit, no name changes, no sailing changes, normal penalties after the final payment deadline, guarantee cabins only, no price protection

Deposit:

  • RF: Deposit is refundable
  • Non-RF: Deposit is non-refundable

Cash Back:

This is our gift to you, and it will be waiting for you in your mailbox when you return from your vacation

Notes: Estimate only - Recalculated (+/-) only if the costs and/or circumstances of your vacation change. This is the total amount for the entire cabin/room and always sent to the lead passenger in a cabin/room unless specifically instructed otherwise.

Ship Credit

This stands for Onboard Credit provided as part of our Perks Plan and represents the funds that will be credited to your onboard charge account within 48 hours of sailing. Ship Credit can usually be spent on any onboard expenses like drinks, spa services, gifts, etc, and occasionally can be used for tipping. Ship Credit is usually non-refundable if not used.

Additional Ship Credit:

This stands for Onboard Credit provide from other sources beyond our Perks Plan (supplier bonuses, group bonuses, special promotions, etc.) and represents the funds that will be credited to your onboard charge account within 48 hours of sailing. Ship Credit can usually be spent on any onboard expenses like drinks, spa services, gifts, etc, and occasionally can be used for tipping depending on the cruise line. Ship Credit is usually non-refundable if not used.

Excursion %:

This is yet another wonderful bonus from us to you. The percentage listed is the amount of cashback you'll earn on all shore excursions purchased through our partners, ShoreTrips or The Shore Excursion Group AND using either our website or the link that we have provided you. If you need the link to ensure you get your extra savings, please ask your Vacation Specialist.

Extra Bonus $:

On occasion, we provide a second cash bonus as an additional thank you! The types of these bonuses include:

  • Spending Reimbursement: This is a TravelPerks Dream Vacations corporate promotion. Funds will be sent to you after your cruise. You must claim these funds within 60 days of the end of your trip. An email will be sent to you with full details 72 hours after your deposit and we will send a reminder email upon your return home. This promotion requires that the lead passenger on each reservation be subscribed to our emails and remain subscribed through the end of the trip.
  • Other: Please see your Vacation Specialist for full details.

Gifts:

These are extra bonuses that may have been arranged for you and, if noted on your invoice, below is an explanation:

  • Concierge Report: A detailed online electronic travel guide built specifically for your trip
  • Coupon Book: A coupon book will be provided to you offering you $100s of dollars of potential savings on your upcoming trip
  • Dinner: Dinner for 2 in a specialty restaurant - restrictions apply, see the certificate or your vacation specialist for details
  • Spa: You will be provided with a credit for the onboard spa. See your vacation specialist for details
  • Wine: A bottle of wine will be delivered to you onboard
  • Shore Excursion Credit: We are providing you with a promo code for use with excursions and tours. You must purchase the excursions through our partner, SEG, AND use the links we send you to do so. This promotion requires that the lead passenger on each reservation be subscribed to our emails and remain subscribed through the end of the trip.

Notes:

Fuel: Your cruise line, airline, tour company, etc. reserves the right to add a fuel surcharge if they deem it necessary. While it is unusual that they would do this after the time of your deposit, they reserve the right to do so. We have no control over this practice.

Other: This is everything else we wanted to draw your attention to.

Thank You and Happy Sailing!

For complete terms & conditions, please visit our Terms & Conditions page.